Product Information
Questions about product details, sizing, materials, included accessories, or available options before ordering.
Contact Us
TONAVERA™ · CUSTOMER CARE
Contact Us.
Here for Every Coastal Journey.
OFFICIAL STORE DETAILS
Business Information
Brand
Tonavera™
Company Name
Chengdu Zhonghao Qiyun Technology Co., Ltd.
Business Address
Room 507, 5th Floor, Unit 1,
Building 5,
No. 299 Yinglong South 1st Road,
High-tech Zone,
Chengdu, China
Unified Social Credit Code
91510100MAEF8UYN6K
Legal Representative
Zhang Jiafeng
Customer Support Email
Telephone
YOUR COASTAL SUPPORT TEAM
We're Happy to Help.
Have a question about a product, an existing order, or delivery arrangements? The Tonavera™ customer support team is here to assist.
Whether you're preparing for your next beach getaway or need help with a recent purchase, we aim to make getting support simple and convenient.
GET IN TOUCH
Let's Stay Connected.
Email Support
service@tonavera.com
Telephone
+86 177 8688 8358
For order-related assistance, please include your order number and the email address used during checkout.
CUSTOMER SERVICE
How We Can Assist.
Order Assistance
Help with order confirmations, purchase details, order status, and eligible changes before fulfillment.
Shipping & Tracking
Assistance with delivery updates, tracking information, shipping questions, and unexpected transit delays.
Returns & Refunds
Guidance on return requests, refund eligibility, and applicable after-sales procedures.
Damaged or Incorrect Items
Support when an item arrives damaged, defective, incomplete, or different from your confirmed order.
General Store Inquiries
Information about Tonavera™, shopping policies, customer services, and our beach and resort lifestyle collections.
ORDER SUPPORT GUIDE
Contacting Us About an Order.
To help our team review your inquiry efficiently, please include your order number, the email address used at checkout, and a brief explanation of the assistance you need.
01
Share Your Order Number
Include the order reference from your confirmation email so our team can identify the relevant purchase.
02
Explain Your Request
Describe the issue or question clearly, including the product name and relevant details when applicable.
03
Attach Supporting Photos
For damaged or incorrect items, photographs of the product, packaging, or affected area may help us investigate.
Please note: We aim to provide clear and helpful responses to customer inquiries. Some requests may require additional verification or coordination with shipping and fulfillment partners. Please avoid emailing payment passwords, complete card details, or other unnecessary sensitive information.